Shipping policy

Last updated: September 2026

Kawapod is operated by Kawaprint LLC. Most of our products are made-to-order. This means your order is prepared and produced after you complete checkout. Please read the information below carefully so you know what to expect regarding processing times, shipping costs, and delivery estimates.

1. Order Processing Time

After your order is placed and payment is confirmed, we begin preparing your items.

• Processing / preparation time: 3–7 business days
  This includes design verification, production, quality check, and packaging.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

2. Shipping Costs

Shipping fees are calculated at checkout and are as follows:

Shipping costs are fixed rates and do not change based on order value or weight (unless otherwise stated at checkout for special items).

3. Estimated Delivery Time

Delivery time is calculated as processing time + transit time.

United States

• Processing: 3–7 business days
• Transit: 7–10 business days
• Total estimated delivery: 10–17 business days from the date of order

International (all other countries)

• Processing: 3–7 business days
• Transit: 10–14 business days
• Total estimated delivery: 13–21 business days from the date of order

These are estimates only. Actual delivery times may vary due to carrier performance, customs clearance, weather, or peak seasons.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Tracking information usually becomes active within 1–2 business days after the shipping notification.

You can also contact us at support@kawapod.com with your order number if you need assistance locating tracking details.

5. International Orders & Customs

For international shipments:

• Customs duties, taxes, and import fees (if any) are the responsibility of the customer.
• Kawapod does not collect or prepay these charges.
• Delivery times may be extended while the package clears customs in the destination country.

6. Incorrect or Incomplete Address

Please double-check your shipping address at checkout.
If a package is returned to us because of:

• an incorrect or incomplete address,
• failed delivery attempts, or
• refusal by the recipient,

you may be responsible for additional reshipping fees. We will contact you before charging any extra costs.

7. Shipping Delays

While we do our best to meet the estimated timeframes, delays can occur due to:

• high order volume,
• carrier issues,
• weather conditions,
• customs processing, or
• public holidays.

If your order is significantly delayed beyond the estimated window, please contact us and we will investigate with the carrier.

8. Contact Us

If you have any questions about shipping, tracking, or delivery, please reach out:

Kawaprint LLC
4405 Jager Dr NE Ste C4-4096
Rio Rancho, NM 87144
United States

Email: support@kawapod.com
Phone: +1 (503) 832-8599

We aim to respond within 1–2 business days.