Refund policy

Last updated: September 2026

Kawapod is operated by Kawaprint LLC. We want you to be happy with your purchase. This policy explains how returns and refunds work for orders shipped to the United States.

1. Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • The item must be in new condition (unworn, unwashed, unused, and in original packaging with all tags attached).
  • The return request must be made within 30 days of the delivery date.
  • The product must match the original order (correct size, design, and quantity).

We do not accept exchanges. If you need a different size or design, please return the original item for a refund and place a new order.

2. What Is Not Eligible for Return

  • Items that show signs of wear, washing, stains, odors, or damage caused by the customer.
  • Items returned after the 30-day window.
  • Items that are not in new condition or missing original packaging/tags.
  • Final sale or clearance items (if marked as such on the product page).

3. How to Start a Return

To request a return, please follow these steps:

  1. Email us at support@kawapod.com within 30 days of delivery.
    Include:
    • Your order number
    • The email address used at checkout
    • Reason for the return
    • Clear photos of the item (especially if it is defective or damaged)
  2. Once your return is approved, we will provide a free return shipping label that you can download and print.
  3. Pack the item securely in its original packaging (or equivalent protective packaging).
  4. Attach the return label and drop the package off at the designated carrier location.

4. Return Shipping

  • Return method: By mail
  • Return label: Free (download and print)
  • We cover the cost of the return shipping label for eligible returns.

Please do not send items back without prior approval and a valid return label, as we may not be able to process unapproved returns.

5. Refunds

  • Once we receive and inspect the returned item, we will process your refund.
  • Refund processing time: Within 10 days after we receive the item and confirm it meets the return conditions.
  • Refunds are issued to the original payment method.
  • You will receive an email confirmation when the refund has been processed. Please allow additional time for the refund to appear on your statement depending on your bank or card issuer.

There are no restocking fees.

6. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect due to an error on our part:

  • Contact us within 30 days of delivery with photos of the issue.
  • We will provide a free return label and offer a full refund (or, at our discretion, a replacement if available).

7. Contact Us

For any questions about returns or refunds, please contact:

Kawaprint LLC
4405 Jager Dr NE Ste C4-4096
Rio Rancho, NM 87144
United States

Email: support@kawapod.com
Phone: +1 (503) 832-8599

We aim to respond to all return requests within 1–2 business days.