Last updated: September 2026
Welcome to the Kawapod Help Center. Below you’ll find answers to the most common questions about orders, shipping, returns, products, and more. If you can’t find what you’re looking for, please contact us at support@kawapod.com.
Orders & Processing
How long does it take to process my order?
Most of our products are made-to-order. After your payment is confirmed, we need 3–7 business days to prepare, produce, and package your items before they ship.
Can I cancel or change my order?
Please contact us as soon as possible at support@kawapod.com. Once production has started, we may not be able to cancel or modify the order. We will do our best to assist you if you reach out quickly.
Do you offer exchanges?
No. We do not accept exchanges. If you need a different size or design, please return the original item for a refund (if eligible) and place a new order.
Shipping
How much does shipping cost?
- United States: $6.99
- All other countries: $12.99
How long will it take to receive my order?
Delivery time includes processing + transit:
- United States: Approximately 10–17 business days total (3–7 days processing + 7–10 days transit)
- International: Approximately 13–21 business days total (3–7 days processing + 10–14 days transit)
These are estimates. Actual delivery times may vary due to carrier performance, customs, or peak seasons.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number and link.
Who is responsible for customs fees on international orders?
Customs duties, taxes, and import fees (if any) are the responsibility of the customer. Kawapod does not collect or prepay these charges.
Returns & Refunds
What is your return policy?
We accept returns for both defective and non-defective products under these conditions:
- Item must be in new condition (unworn, unwashed, unused, original packaging and tags intact)
- Return request must be made within 30 days of delivery
- Returns are by mail using a free downloadable return label
Full details are available on our Returns & Refunds Policy page.
How do I start a return?
Email us at support@kawapod.com with your order number, reason for return, and photos (especially if the item is defective). Once approved, we will provide a free return shipping label.
How long do refunds take?
After we receive and inspect the returned item, refunds are processed within 10 days. The refund will be issued to your original payment method.
Are there any restocking fees?
No. There are no restocking fees on eligible returns.
Products & Sizing
Are your products official licensed merchandise?
No. Kawapod is an independent brand. All designs are original and fan-inspired. We are not affiliated with, endorsed by, or licensed by any anime studios or rights holders. Please see our Authenticity & Licensing Statement for full details.
How do I choose the right size?
Please carefully review the size guide on each product page before ordering. Because most items are made-to-order and we do not accept exchanges, selecting the correct size is important.
Are the products printed on demand?
Yes. The majority of our products are made-to-order and produced after you place your order.
Account & Contact
How can I contact customer support?
Email: support@kawapod.com
Phone: +1 (503) 832-8599
Business Address
Kawaprint LLC
4405 Jager Dr NE Ste C4-4096
Rio Rancho, NM 87144
United States
We aim to respond to all inquiries within 1–2 business days.
I ordered as a guest. Can I still get help?
Yes. Simply email us with your order number and the email address used at checkout.
Additional Policies
For complete details, please review these pages: