Returns & Refunds Policy

Last updated: October 27, 2026

KawaPod is operated by Kawaprint LLC. We ship to the United States only, and this policy applies to all orders. It explains how returns and refunds work.

1. Return Eligibility
We accept returns of both defective and non-defective items when:

  • The item is unworn, unwashed, and in the same condition you received it
  • The return request is made within 30 days of the delivery date
  • The item matches the original order (same design, color, and size)

We do not offer exchanges. If you need a different size or color, return the original item for a refund and place a new order.

2. Items Not Eligible for Return

  • Items that show signs of wear, washing, stains, odors, or damage caused after delivery
  • Items requested for return more than 30 days after delivery

3. How to Start a Return

  • Email us at support@kawapod.com within 30 days of delivery.
  • Include your order number, the email address used at checkout, the reason for the return, and photos of the item (especially if it is defective or damaged).
  • Once your return is approved, we email you a free prepaid return shipping label.
  • Pack the item securely, attach the label, and drop the package off with the carrier.

4. Return Shipping
Returns are by mail. The return shipping label is free for all eligible returns. Please do not send items back without an approved return label, as we may not be able to match the package to your order.

5. Refunds

  • We process your refund within 10 days after we receive the returned item and confirm it meets the conditions above.
  • Refunds are issued to the original payment method.
  • You receive an email when the refund is processed. Your bank or card issuer may need a few additional days to show it on your statement.
  • There are no restocking fees.

6. Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or incorrect, contact us within 30 days of delivery with photos of the issue. We will send a free return label and issue a full refund, or send a free replacement if you prefer.

7. Contact Us
We aim to respond to all return requests within 1–2 business days.

Kawaprint LLC
4405 Jager Dr NE Ste C4-4096
Rio Rancho, NM 87144
United States
Email: support@kawapod.com
Phone: +1 (503) 832-8599