Payment Policy

This Payment Policy outlines the accepted payment methods and the terms that apply when you make a purchase on Otakuio.com. By placing an order, you agree to the following payment conditions.

Accepted Payment Methods

We currently accept the following secure payment options:

1. PayPal

  • You may pay using your PayPal balance, linked bank account, or credit/debit card through the PayPal platform.

  • Transactions are encrypted and processed securely by PayPal.

  • Your order will be processed as soon as the payment is confirmed.

2. Credit & Debit Cards (Processed via Stripe)

We accept major credit and debit cards through Stripe, including:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • JCB

Stripe provides industry-leading security and encryption to ensure your information is protected.

Payment Processing

  • Your payment method will be charged at the time of checkout.

  • Orders will be processed only after successful payment authorization.

  • If your payment is declined, please check your card details or contact your bank for assistance.

Billing Information

Please ensure that your billing information—including name, billing address, and payment details—is complete and accurate.
Incorrect or incomplete billing information may cause delays in processing your order.

Currency

All prices displayed on our website are in USD unless otherwise stated. Your bank or payment provider may apply additional conversion fees depending on your location.

Fraud Prevention

To protect our customers and business, transactions may be subject to verification.
We reserve the right to refuse or cancel an order if fraudulent activity is suspected.

Refunds

Refunds for eligible orders will be issued back to the original payment method used at checkout.

  • PayPal refunds return to your PayPal account.

  • Stripe refunds return to your credit/debit card.

Please allow 3–10 business days for the refund to reflect, depending on your bank or provider.
For more details, please review our Return & Refund Policy.

Payment Security

We do not store your credit card information on our servers.
All payments are processed securely through trusted third-party payment processors (PayPal and Stripe) that meet PCI-DSS compliance standards.

Contact Us

If you have any questions related to payments, billing, or charges, contact our support team at:
📧 support@kawapod.com

We’re always happy to help ensure your shopping experience is safe and smooth.