Shipping Policy

Welcome to Kawapod. We strive to provide a transparent and reliable shipping experience for all our customers. Please read our shipping terms carefully below.

1. Shipping Destinations

We currently only ship to addresses within the United States. We do not offer international shipping at this time.

2. Shipping Cost

To keep things simple and transparent, we apply a flat shipping rate to all orders:

  • Shipping Fee: $4.95 for all orders.

3. Delivery Timeline

Your total delivery time is calculated by adding the handling time and the transit time.

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).

  • Handling Time: 2 – 5 business days (Monday – Friday). This includes order verification, printing, quality inspection, and packaging.

  • Transit Time: 7 – 10 business days (Monday – Friday). This is the time it takes for the carrier to deliver the package to your address.

  • Total Estimated Delivery Time: 9 – 15 business days.

Note: Delivery times are estimates and may be slightly delayed during peak seasons or due to extreme weather conditions.

4. Order Tracking

Once your order has been shipped, you will receive an email confirmation containing a Tracking Number. You can use this number to monitor your package’s journey through the carrier’s official website.

5. Shipping Address Changes

We can only update your shipping address if the order has not yet been processed. If you need to make changes, please contact us immediately at support@kawapod.com within 12-24 hours of placing your order.

6. Missing or Lost Packages

If your tracking status shows “Delivered” but you have not received your package, please check with your neighbors or local post office first. If the issue persists, contact our support team, and we will assist you in investigation with the carrier.

7. Contact Us

For any questions or concerns regarding your shipment, please reach out to us:

  • Address: 1640 Southeast 150th Avenue, Portland, Oregon 97233, United States

  • Email: support@kawapod.com

  • Phone: +1 (503) 832-8599

  • Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (CT)